Emergency Air Transportation Coverage in USVI
MASA Assist - USVI Medical Air Coverage
Our USVI office is proud to offer affordable air ambulance coverage and peace of mind for every member on the island. Each membership provides a variety of life-saving benefits, as well as a financial safety net when emergency strikes. Everyone is eligible for a MASA Assist membership. There are no deductibles, claim forms, age limits or questions about your health.
Memberships Available

Basic Membership
When emergency strikes, you will be flown to the nearest hospital capable of providing appropriate treatment. This membership does not allow you to choose which hospital you end up at. Oftentimes, this means you’ll be flown to another Island, like Puerto Rico.

U.S. Direct Membership
U.S. Direct includes all the same benefits as Basic, but also gives you the option of being flown to a hospital in South Florida. Essentially, this is the first tier of coverage that allows you to choose a location, even though it may not be the nearest option. With the U.S. Direct Membership, you have the choice of being flown to any hospital in South Florida.

Hospital of Choice Memberships
These options provide you with more control and choice when it comes to choosing specialized medical centers for treatment. Each Zone covers a specific area, offering access to the hospitals, medical facilities and doctors within. If you are interested in receiving care at a specific hospital within the United States, please refer to the accompanying map for clarification on which Zone it is covered under.
Affordable Options
for Every Budget
Price Per Month in $ USD
Basic Membership
Single Membership: $10
Family Membership*: $20
U.S. Direct
Single Membership: $20
Family Membership*: $30
Hospital of Choice Z1
Single Membership: $27
Family Membership*: $41
Hospital of Choice Z2
Single Membership: $34
Family Membership*: $54
Hospital of Choice Z3
Single Membership: $41
Family Membership*: $66
*The MASA Assist Family Membership in the USVI covers you, your spouse and dependents up to the age of 26.

Zone 1 (Z1)
Zone 1 allows members the choice to be transported to any hospital within the Southeastern United States.

Zone 2 (Z2)
Zone 2 provides emergency air coverage to the Southeast, Midwest and Northeastern parts of the United States. This membership gives you the opportunity to choose many incredible, world-renowned medical facilities.

Zone 3 (Z3)
Zone 3 is the highest tier of MASA Assist Membership. All emergency flights within the United States and Canada will be covered under Zone 3 (except Hawaii). This gives you access to all hospitals within the continental U.S. (including Alaska) and Canada.
Additional Benefits Only
Available in the USVI

Just-In-Case Indemnity Coverage
MASA Assist will provide $1,000 USD directly to the member for out-of-pocket expenses incurred when using Air Ambulance Coverage. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Minor Protection Coverage
MASA Assist will help coordinate and pay out-of-pocket expenses for Air Ambulance Coverage and Ground Ambulance Coverage for minors in the member’s care when more than 100 miles away from home, additional coverages may apply. (Limited to two claims per consecutive 12-month period beginning from plan effective date.)

Terminally Ill Transportation Coverage
MASA Assist help coordinate and pay to fly a member home should they receive a terminal illness diagnosis after an inpatient hospital stay more than 100 miles away from home.

Translation Services
MASA Assist will provide professional translation services via telephone when a member has experienced a serious emergency.

Emergency Message Relay Center
MASA Assist will provide access to Emergency Message Relay Center, where a member can easily relay emergency messages regarding their health and safety to anyone.

Air Ambulance Coverage
MASA Assist will help coordinate and pay to fly a member to the nearest appropriate medical facility capable of providing needed treatment when the member needs specialized emergency treatment not available locally.

Ground Ambulance Coverage
MASA Assist will help coordinate and pay for ground ambulance transfers between hospitals and airports during a member’s emergency air transport.

Post Admission Continued Care Transportation Coverage
MASA Assist will reimburse up to $500 USD for a member’s travel to a rehabilitation center, skilled nursing center, long-term disability care facility, hospice, or the member’s residence. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Companion Air Ambulance Transportation Coverage
MASA Assist will help coordinate and pay for a companion to accompany the member during an emergency air ambulance transport.

Companion Ground Ambulance Transportation Coverage
MASA Assist will reimburse out-of-pocket expenses for a companion to accompany the member during a ground ambulance transport to the airport from the hospital and from the airport to the hospital.

Extended Hospital Stay Incidental Expense Coverage
MASA Assist will reimburse travel expenses up to $500 USD for a visitor or companion to visit the member when hospitalized inpatient for more than seven days or hospitalized more than 100 miles away from home. (Limited to two claims per consecutive 12-month period beginning from plan effective date.)

Essential Medical Care Transportation Coverage
MASA Assist will reimburse out-of-pocket expenses for a member’s round-trip commercial air transportation or ferry fare to receive medically necessary care not available locally. (Pre-approval by MASA required before use).

Patient Return Transportation Coverage
MASA Assist will help coordinate and pay to fly a member home after they have been hospitalized for inpatient care more than 100 miles away from home.

Companion Return Transportation Coverage
MASA Assist will help coordinate and pay to fly a member’s companion home after a member has been hospitalized for inpatient care more than 100 miles away from home.

Repatriation to Hospital Near Home Transportation Coverage
MASA Assist will help coordinate and pay for transportation by air or ground for a member to return home to recuperate in familiar surroundings when hospitalized more than 100 miles away from home.

Hospital Visitor Air Transportation Coverage
MASA Assist will help coordinate and pay for the air transportation for a person of the member’s choosing to visit if the member is hospitalized more than 100 miles away from home.

Minor Return Transportation Coverage
MASA Assist provides informational support and covers the expenses for a one-way common carrier air transport for the return of a minor (below the age of 18) to the commercial airport nearest their residence if left unattended due to air or ground ambulance transport while more than 100 miles away from home.

Vehicle & RV Return Coverage
MASA Assist will help coordinate and pay for the return of a member's vehicle to their residence or car rental location if it is left unattended due to the member's emergency air or ground transport.

Pet Return Transportation Coverage
MASA Assist provides informational support and covers the expenses for the return of a pet(s) if left as a result of an air or ground ambulance transport while more than 100 miles away from home.

Mortal Remains Return Transportation Coverage
MASA Assist provides informational support and covers reimbursement for expenses incurred for the transportation of a member’s mortal remains back to their area of residence via air, ground, or ferry, in the event a member passes away while more than 100 miles away from home.

Organ Retrieval Transportation Coverage
MASA Assist will help cover the out-of-pocket expenses associated with the transportation of an organ to be retrieved and used for a member’s organ transplant.

Organ Recipient Transportation Coverage
MASA Assist will help coordinate and pay for the out-of-pocket expenses associated with the air transportation expenses for a member to fly to the airport nearest the medical facility for a scheduled organ transplant.

Worldwide Emergency Ground Ambulance Coverage
MASA Assist will reimburse a member up to $250 USD per year for any emergency ground ambulance expenses, as long as MASA Assist is provided advance notice of travel plans. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Physician Search
MASA Assist will assist a member requiring medical care with locating a licensed physician.

Attorney Search
MASA Assist will assist a member requiring legal services with locating a licensed attorney.

Concierge Services
MASA Assist will help a traveling member that has experienced a serious emergency with scheduling and purchasing commercial air or ground transportation, lost luggage retrieval, emergency visa acquisition, or other assistance needed to help the member return home.

First Year Satisfaction Guarantee
MASA Assist will reimburse a member's first year of coverage if they are dissatisfied with the services provided.

MASA Global App
View your claims, review your membership benefits, carry a digital version of your membership card, and more on our mobile app. Available for download in the Apple App Store and Google Play.
Christiansted, USVI
6048 Castle Coakley # 3
Christiansted, USVI 00820
Sales Manager, St. Croix:
Costain Cupid
St. Thomas, USVI
9716 Estate Thomas Suite 101
St. Thomas, USVI 00802
Sales Manager:
Maria Francis
Office Manager:
Neidre Reid

Congratulations to our top sales agent!
Toya Plunkett-Jacobs (St. Thomas)
2023 Q2 Top Sales Agent

Congratulations to our top sales agent!
Sherimah Stevens (St. Croix)
2023 Q2 Top Sales Agent
Have a Question About Pricing?
Partner Discount Program
The following USVI businesses have partnered with us to offer exclusive discounts to MASA Assist Members. Save on your daily purchases with MASA Assist. Every membership comes with incredible discounts on grocery stores, restaurants, pharmacies, and more.
5% Off
Water Delivery
Doctor’s Choice Pharmacy
Wheatley Shopping Center
St Thomas
Mon - Fri 8:30 AM - 5:30 PM | Sat 9:30 AM - 1 PM
5% Off
Pharmacy
Food Town Supermarket (St. Croix)
4037 La Grande Princess
St. Croix
Mon - Sun 7AM - 9PM
5% Off
Grocery Store
Mail Stop
8168 Crown Bay Marina, Suite 505
St. Thomas
Mon - Fri 8 AM - 5 PM | Sat 9 AM - 1 PM
Up to 10% Off
Shipping Services
5% Off Gas
Gas Station
Midway Supermarket & Deli
Guinea Grove Building #2, Apt 9
St. Johns
Mon - Sun 7 AM - 9 PM
5% Off
Supermarket
5% Off
Transportation
3% Off
Supermarket
Sterling Optical
9000 Lockhart Gardens
St. Thomas
Mon - Thurs 9 AM - 5 PM | Fri 9 AM - 5:30 PM
Up to 40% Off
Optical
2% Off Of All Items
Supermarket
Up to 5% Off
Products and Grooming