Emergency Air Transportation Coverage in USVI

USVI flag

MASA Assist - USVI Medical Air Coverage

Our USVI office is proud to offer affordable air ambulance coverage and peace of mind for every member on the island. Each membership provides a variety of life-saving benefits, as well as a financial safety net when emergency strikes. Everyone is eligible for a MASA Assist membership. There are no deductibles, claim forms, age limits or questions about your health.

Airplane

Memberships Available

Basic Membership

Basic Membership

When emergency strikes, you will be flown to the nearest hospital capable of providing appropriate treatment. This membership does not allow you to choose which hospital you end up at. Oftentimes, this means you’ll be flown to another Island, like Puerto Rico.

U.S. Direct Membership

U.S. Direct Membership

U.S. Direct includes all the same benefits as Basic, but also gives you the option of being flown to a hospital in South Florida. Essentially, this is the first tier of coverage that allows you to choose a location, even though it may not be the nearest option. With the U.S. Direct Membership, you have the choice of being flown to any hospital in South Florida.

Hospital of Choice Memberships

Hospital of Choice Memberships

These options provide you with more control and choice when it comes to choosing specialized medical centers for treatment. Each Zone covers a specific area, offering access to the hospitals, medical facilities and doctors within. If you are interested in receiving care at a specific hospital within the United States, please refer to the accompanying map for clarification on which Zone it is covered under.

Affordable Options
for Every Budget

Price Per Month in $ USD

Single
Family*

Basic Membership

Single Membership: $10

Family Membership*: $20

U.S. Direct

Single Membership: $20

Family Membership*: $30

Hospital of Choice Z1

Single Membership: $27

Family Membership*: $41

Hospital of Choice Z2

Single Membership: $34

Family Membership*: $54

Hospital of Choice Z3

Single Membership: $41

Family Membership*: $66

*The MASA Assist Family Membership in the USVI covers you, your spouse and dependents up to the age of 26.

Zone 1 (Z1)

Zone 1 (Z1)

Zone 1 allows members the choice to be transported to any hospital within the Southeastern United States.

Zone 2 (Z2)

Zone 2 (Z2)

Zone 2 provides emergency air coverage to the Southeast, Midwest and Northeastern parts of the United States. This membership gives you the opportunity to choose many incredible, world-renowned medical facilities.

Zone 3 (Z3)

Zone 3 (Z3)

Zone 3 is the highest tier of MASA Assist Membership. All emergency flights within the United States and Canada will be covered under Zone 3 (except Hawaii). This gives you access to all hospitals within the continental U.S. (including Alaska) and Canada.

Zones Map

Additional Benefits Only
Available in the USVI

Just-In-Case Indemnity Coverage

Just-In-Case Indemnity Coverage

MASA Assist will provide $1,000 USD directly to the member for out-of-pocket expenses incurred when using Air Ambulance Coverage. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Minor Protection Coverage

Minor Protection Coverage

MASA Assist will help coordinate and pay out-of-pocket expenses for Air Ambulance Coverage and Ground Ambulance Coverage for minors in the member’s care when more than 100 miles away from home, additional coverages may apply. (Limited to two claims per consecutive 12-month period beginning from plan effective date.)

Terminally Ill Transportation Coverage

Terminally Ill Transportation Coverage

MASA Assist help coordinate and pay to fly a member home should they receive a terminal illness diagnosis after an inpatient hospital stay more than 100 miles away from home.

Translation Services

Translation Services

MASA Assist will provide professional translation services via telephone when a member has experienced a serious emergency.

Emergency Message Relay Center

Emergency Message Relay Center

MASA Assist will provide access to Emergency Message Relay Center, where a member can easily relay emergency messages regarding their health and safety to anyone.

Air Ambulance Coverage

Air Ambulance Coverage

MASA Assist will help coordinate and pay to fly a member to the nearest appropriate medical facility capable of providing needed treatment when the member needs specialized emergency treatment not available locally.

Ground Ambulance Coverage

Ground Ambulance Coverage

MASA Assist will help coordinate and pay for ground ambulance transfers between hospitals and airports during a member’s emergency air transport.

Post Admission Continued Care Transportation Coverage

Post Admission Continued Care Transportation Coverage

MASA Assist will reimburse up to $500 USD for a member’s travel to a rehabilitation center, skilled nursing center, long-term disability care facility, hospice, or the member’s residence. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Companion Air Ambulance Transportation Coverage

Companion Air Ambulance Transportation Coverage

MASA Assist will help coordinate and pay for a companion to accompany the member during an emergency air ambulance transport.

Companion Ground Ambulance Transportation Coverage

Companion Ground Ambulance Transportation Coverage

MASA Assist will reimburse out-of-pocket expenses for a companion to accompany the member during a ground ambulance transport to the airport from the hospital and from the airport to the hospital.

Extended Hospital Stay Incidental Expense Coverage

Extended Hospital Stay Incidental Expense Coverage

MASA Assist will reimburse travel expenses up to $500 USD for a visitor or companion to visit the member when hospitalized inpatient for more than seven days or hospitalized more than 100 miles away from home. (Limited to two claims per consecutive 12-month period beginning from plan effective date.)

Essential Medical Care Transportation Coverage

Essential Medical Care Transportation Coverage

MASA Assist will reimburse out-of-pocket expenses for a member’s round-trip commercial air transportation or ferry fare to receive medically necessary care not available locally. (Pre-approval by MASA required before use).

Patient Return Transportation Coverage

Patient Return Transportation Coverage

MASA Assist will help coordinate and pay to fly a member home after they have been hospitalized for inpatient care more than 100 miles away from home.

Companion Return Transportation Coverage

Companion Return Transportation Coverage

MASA Assist will help coordinate and pay to fly a member’s companion home after a member has been hospitalized for inpatient care more than 100 miles away from home.

Repatriation to Hospital Near Home Transportation Coverage

Repatriation to Hospital Near Home Transportation Coverage

MASA Assist will help coordinate and pay for transportation by air or ground for a member to return home to recuperate in familiar surroundings when hospitalized more than 100 miles away from home.

Hospital Visitor Air Transportation Coverage

Hospital Visitor Air Transportation Coverage

MASA Assist will help coordinate and pay for the air transportation for a person of the member’s choosing to visit if the member is hospitalized more than 100 miles away from home.

Minor Return Transportation Coverage

Minor Return Transportation Coverage

MASA Assist provides informational support and covers the expenses for a one-way common carrier air transport for the return of a minor (below the age of 18) to the commercial airport nearest their residence if left unattended due to air or ground ambulance transport while more than 100 miles away from home.

Vehicle & RV Return Coverage

Vehicle & RV Return Coverage

MASA Assist will help coordinate and pay for the return of a member's vehicle to their residence or car rental location if it is left unattended due to the member's emergency air or ground transport.

Pet Return Transportation Coverage

Pet Return Transportation Coverage

MASA Assist provides informational support and covers the expenses for the return of a pet(s) if left as a result of an air or ground ambulance transport while more than 100 miles away from home.

Mortal Remains Return Transportation Coverage

Mortal Remains Return Transportation Coverage

MASA Assist provides informational support and covers reimbursement for expenses incurred for the transportation of a member’s mortal remains back to their area of residence via air, ground, or ferry, in the event a member passes away while more than 100 miles away from home.

Organ Retrieval Transportation Coverage

Organ Retrieval Transportation Coverage

MASA Assist will help cover the out-of-pocket expenses associated with the transportation of an organ to be retrieved and used for a member’s organ transplant.

Organ Recipient Transportation Coverage

Organ Recipient Transportation Coverage

MASA Assist will help coordinate and pay for the out-of-pocket expenses associated with the air transportation expenses for a member to fly to the airport nearest the medical facility for a scheduled organ transplant.

Worldwide Emergency Ground Ambulance Coverage

Worldwide Emergency Ground Ambulance Coverage

MASA Assist will reimburse a member up to $250 USD per year for any emergency ground ambulance expenses, as long as MASA Assist is provided advance notice of travel plans. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)

Physician Search

Physician Search

MASA Assist will assist a member requiring medical care with locating a licensed physician.

Attorney Search

Attorney Search

MASA Assist will assist a member requiring legal services with locating a licensed attorney.

Concierge Services

Concierge Services

MASA Assist will help a traveling member that has experienced a serious emergency with scheduling and purchasing commercial air or ground transportation, lost luggage retrieval, emergency visa acquisition, or other assistance needed to help the member return home.

First Year Satisfaction Guarantee

First Year Satisfaction Guarantee

MASA Assist will reimburse a member's first year of coverage if they are dissatisfied with the services provided.

MASA Global App

MASA Global App

View your claims, review your membership benefits, carry a digital version of your membership card, and more on our mobile app. Available for download in the Apple App Store and Google Play.

Christiansted, USVI

340-773-7979

6048 Castle Coakley # 3

Christiansted, USVI 00820

stcroixadmin@masaassist.com

Costain Cupid

Sales Manager, St. Croix:

Costain Cupid

St. Thomas, USVI

340-777-8580

9716 Estate Thomas Suite 101

St. Thomas, USVI 00802

usvi@masaassist.com

Maria Francis

Sales Manager:

Maria Francis

Neidre Reid

Office Manager:

Neidre Reid

Congratulations to our top sales agent!

Toya Plunkett-Jacobs (St. Thomas)

2023 Q2 Top Sales Agent

Congratulations to our top sales agent!

Sherimah Stevens (St. Croix)

2023 Q2 Top Sales Agent

Have a Question About Pricing?

Partner Discount Program

The following USVI businesses have partnered with us to offer exclusive discounts to MASA Assist Members. Save on your daily purchases with MASA Assist. Every membership comes with incredible discounts on grocery stores, restaurants, pharmacies, and more.

Bobby’s Towing Service

Annas Retrea

St. Thomas

Mon - Sun 24/7

340-775-0926

10% Off

Towing Service

Bobby’s Water Delivery

Anna's Retreat

St. Thomas , VI 00802

Mon - Sun 24/7

340-775-0926

5% Off

Water Delivery

Doctor’s Choice Pharmacy

Wheatley Shopping Center

St Thomas

Mon - Fri 8:30 AM - 5:30 PM | Sat 9:30 AM - 1 PM

340-777-1400

5% Off

Pharmacy

Food Town Supermarket (St. Croix)

4037 La Grande Princess

St. Croix

Mon - Sun 7AM - 9PM

340-718-9990

5% Off

Grocery Store

L C Plumbing

62 14 Peters Rest

Christiansted

340-713-7800

10% Off

Plumbing

Mail Stop

8168 Crown Bay Marina, Suite 505

St. Thomas

Mon - Fri 8 AM - 5 PM | Sat 9 AM - 1 PM

340-776-4324

Up to 10% Off

Shipping Services

Midway Gas Station

6916 Adrian St

St. Johns

Mon - Sun 7 AM - 9 PM

340-998-7577

5% Off Gas

Gas Station

Midway Supermarket & Deli

Guinea Grove Building #2, Apt 9

St. Johns

Mon - Sun 7 AM - 9 PM

340-998-7577

5% Off

Supermarket

Native Son Inc.

Veterans Drive, Charlotte Amalie

St Thomas

Seasonal Hours

340-774-8685

5% Off

Transportation

Plaza Extra

Three Locations

St. Thomas & St. Croix

Mon - Sun 7 AM - 10 PM

340-775-5645

3% Off

Supermarket

Sterling Optical

9000 Lockhart Gardens

St. Thomas

Mon - Thurs 9 AM - 5 PM | Fri 9 AM - 5:30 PM

340-774-8500

Up to 40% Off

Optical

Stop and Shop (St. Croix)

5204 Hannah’s Rest

Frederiksted

Mon - Sun 7 AM - 10 PM

340-692-2771

2% Off Of All Items

Supermarket

Style A Dog

8168 Crown Bay Marina, Suite 504

St. Thomas

Tues - Sat 8 AM - 5 PM

340-776-3641

Up to 5% Off

Products and Grooming

Tire Kingdom

4602 Estate

Charlotte Amalie

Mon - Sun 8 AM - 7:30 PM

340-776-3400

10% Off

Tire Shop